01 / Challenge
Start with the operational challenge.
Messaging operations needed to connect delivery, customer conversations, billing and reseller management across channels and markets.
02 / Solution
Connect the systems to the way people work.
The SaaS architecture combines API messaging, campaigns, OTP, unified inbox, chatbots, wallets, routing, failover, reporting and consent/opt-out controls.
03 / Project scope
From requirements to working detail.
Project Type: Communications SaaS
Challenge
Businesses require centralized messaging infrastructure for transactional SMS, OTP, bulk messaging and WhatsApp communication.
Solution
A multi-tenant communication gateway architecture was developed.
Features
- SMS API
- Bulk SMS
- OTP
- WhatsApp integration
- Unified inbox
- Campaigns
- Chatbots
- Customer dashboard
- Wallet
- Usage billing
- Reseller accounts
- White-label portal
- Routing
- Provider failover
- Reporting
- Sender-ID management
- Consent and opt-out
Target Markets
- Saudi Arabia
- Pakistan
- UAE
- UK
- USA
- India
Technology
NestJS/Go architecture, PostgreSQL, Redis, RabbitMQ/NATS, Next.js, Docker and MinIO.
Outcome
A scalable foundation was created for operating multi-country communication services.
04 / Outcome
A clearer operating foundation.
A connected foundation for messaging delivery, account operations and reseller workflows.